Loungest Limited is committed to making its website accessible. Τhis statement summaries where we are and where we plan to get.

Using this website

This website is run by Loungest Limited, a company incorporated in the United Kingdom. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using your browser
  • zoom in up to 400% without the text spilling off the screen
  • navigate all of the website using just a keyboard
  • navigate all of the website using speech recognition software
  • listen to all of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • some pages are not fully navigable using landmarks
  • some pages have poor colour contrast
  • some heading elements are not consistent
  • some tables do not have row headers
  • some images do not have good alternative text or are missing
  • some buttons are not correctly identified
  • some error messages are not clearly associated with form controls
  • some PDF documents are not fully accessible to screen reader software
  • some interactive tools are not fully accessible to screen reader software
  • some older videos don’t have captions
  • live video streams don’t have captions
  • legacy sites that have been archived, but are no longer
  • updated due to their funding terms

What to do if you can’t access parts of this website

Please contact us if you:

  • need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
  • can’t view the maps provided on contact pages
  • Find any problems that are not listed on this page

We will get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact:

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. Find out how to contact us:

Technical information about this website’s accessibility

Loungest Limited is committed to making its website accessible.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below:

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By March 2022, we plan to either fix these or replace them with accessible HTML pages.

Any new PDFs or Word documents we publish will meet accessibility standards.

Issues with images, video and audio

  • Images on some pages don’t have alternative text. We plan to add alt text to all images by March 2022.
  • Videos on some pages don’t have captions. We plan to add captions to all videos by March 2022. We already include captions on new videos.

Issues with interactive tools

  • Some interactive tools like content carousels, virtual tour, and maps are not fully accessible using screen readers or just a keyboard. We plan to fix or remove these components by March 2022.
  • Some of our forms are difficult to navigate using a keyboard and have colour contrast issues (for example, light grey borders).
  • Our forms are built and hosted through third-party software. We have selected a new supplier and will replace existing forms by March 2022.

Content that’s not within the scope of the accessibility regulations

We provide maps for visitors on contact pages. These maps are not fully accessible to all assistive technology. Maps are currently not within the scope of the accessibility regulations.

Images on pages do not always have suitable alternative text. Some images are missing alternative text, some have incomplete text and some have ‘placeholder’ as alternative text. This fails WCAG 1.1.1A success criterion (Non-text Content). We plan to identify and fix these by March 2022.

Headings on some pages are not in a logical nested order. We plan to identify and fix these by March 2022.

Some buttons on some pages do not have the correct role identified, which affects how they work with assistive technology. This fails WCAG 2.1A success criterion (Name, Role, Value). We plan to identify and fix these by March 2022.

Some tables do not have row headers. We plan to identify and fix these by March 2022.

Some pages are not fully navigable using landmarks and some have poor colour contrast. We plan to identify and fix these by March 2022.

How we tested this website

This website was last tested on 5 December 2020. The test was carried out by an internal team using a wide range of automated and manual testing techniques and tools:

As part of a detailed accessibility audit, we selected a sample of pages to test based on ‘top task’ research that determined the most common tasks our users try to accomplish on our website. We focused our accessibility testing mainly (but not exclusively) on pages that play a key part in user journeys for the top ten tasks.

We have tested (and continue to test) the following:

  • libraries of components (for existing and new design languages)
  • content produced using our existing website platform
  • content produced using our new website platform
  • key content that lives outside our website platforms
  • popular pages within subdomains (so our main templates are tested)

Other sites within our domain

There are many different subsites and systems across our domain. Accessibility statements for such systems and subsites will be provided locally.

What we’re doing to improve accessibility on our websites

  • We have formed a Web Accessibility Group to define and execute a strategic approach to accessibility across our websites
  • Our new design system includes a library of components that have been designed and built with accessibility as a core focus. This system will be used across new websites allowing editors to create the best possible experience for everyone
  • As part of the roll-out of a new website content management system, old inaccessible content will be completed replaced or archived permanently by March 2022
  • Content editors are being trained to ensure new content is accessible
  • Our automated testing includes daily reports on accessibility performance changes so we can react quickly and address new or recurring issues

We plan to identify and fix issues according to the timescales shown for each area above.

This statement was prepared on 5 December 2020.